delivery
All orders are shipped through Royal Mail and include tracking, once your package has been collected by the postal company, it becomes their responsibility. Shipping rates are calculated at the checkout based on your order weight + chosen priority. Once shipped, you will receive a tracking number through your email. Please allow for 2 days processing time before being shipped.
Shipping options I provide are :
Tracked 48 hours - £3.00
Tracked 24 hours - £4.00
Delivery will be free for orders £50 and over :)
returns + refunds
As each item is handmade and often a one-of-a-kind piece, returns, refunds or exchanges won’t often be accepted. As the sole designer and maker of every piece that has been created at frowned, my hope is that every purchase you make, you love, but if you are not satisfied with your order, please email me within 7 days of purchase.
If your piece arrives damaged due to a craftsmanship fault ( not due to shipping or misuse ), please contact me within 7 days of delivery with a description and photos of the issue. If I see the mistake then I’m happy to offer a repair if possible or a refund :)
*frowned is not responsible or liable for oxidation, daily wear + tear or damage that has resulted from improper care + handling, storage or cleaning*
packaging
Your order will be packaged up in a little box tied with a ribbon bow, or in a little pouch. Each order will include a polishing cloth + business card. One of my goals will always be to become more sustainable with my packaging. That means striving to use purely recyclable / reusable material and being zero waste in every area that I can be. I trust you as my customer to do your part in disposing of materials correctly.
lost / delayed
Once your package is in the hands of the shipping courier, delivery times and issues are unfortunately not in my control. If your package is delayed, please check your tracking information, then with your local post office.
Although I put my time and care into the items I create and want to see them arrive safely in your hands, I am not responsible for lost mail.
Despite this, you are more than welcome to email me any questions or concerns about your order.